Betting Rules

By opening, submitting or otherwise attempting to place a bet, you confirm that you have read and accepted these Betting Rules and any other terms that apply to the relevant service. If you do not agree with a rule, you should not place the bet. The rules in force at the time a bet is accepted generally apply to that bet, unless a specific product rule or legal requirement provides otherwise.

You must be legally permitted to use online gambling services in your location and must meet any applicable minimum age requirement. Dragonia Casino may apply identity, age, location and account checks before or after a bet is accepted. A player must provide accurate, current and complete information and must not use another person’s account, payment method or identity.

Each player is responsible for checking the details of a bet before confirming it. This includes the selected market or game, outcome, stake, odds where shown, potential return and any applicable conditions. Once a bet has been submitted and accepted, it may not be changed, cancelled or withdrawn unless the relevant product rules expressly allow it.

• Only one personal account may be used where required by the applicable account terms.
• Bets must be placed through the authorised website or application and using the player’s own account.
• Automated, dishonest, deceptive or abusive activity is not permitted.
• Players must keep account login details secure and report suspected unauthorised access promptly.
• A bet may be refused, limited, suspended or cancelled where permitted by the applicable terms or law.

Displayed information, prices, odds, balances and potential returns may be subject to correction where an obvious error, technical issue, communication failure or other mistake has occurred. If a material error affects a bet, the bet may be reviewed and corrected or voided in accordance with the relevant rules and applicable law.

Bets are settled using the official result or outcome applicable to the relevant product. For event betting, this may be the result published by an appropriate official source or recognised governing body. For casino and other games, settlement is generally determined by the recorded result produced by the approved game system. If an official result is amended, abandoned, delayed or disputed, the relevant product rules determine how affected bets are treated.

A bet may be declared void where an event is cancelled, a market is not completed, a game is interrupted, the required conditions are not met or another specific rule applies. A void bet is generally treated as having no winning or losing result, although any applicable product rule may provide a different treatment. The rules for combined, multiple or linked bets may differ from those for single bets.

• Single bets are settled according to the selected outcome and applicable price or odds.
• Multiple bets may depend on every included selection being valid and settled as required.
• A selection that is void may affect the remaining selections in accordance with the relevant bet type.
• Returns are calculated using the accepted stake, accepted odds or price and the applicable product rules.
• A displayed balance or return may be adjusted if an obvious settlement, technical or administrative error is identified.

Settlement information may be updated when reliable results become available. Players should allow reasonable time for unsettled bets to be reviewed, particularly where an event is delayed, a result is subject to confirmation or unusual activity requires investigation. A result displayed on a website, stream or third-party service may not be the result used for final settlement.

If a return is credited in error, Dragonia Casino may correct the account and recover the incorrect amount where permitted. Players must not knowingly use or withdraw funds that were credited because of an error. Where an error affects a bet, the outcome will be reviewed fairly and in line with the applicable terms.

If you believe a bet has been accepted, settled or recorded incorrectly, review the relevant transaction details and raise the issue through the available Dragonia Casino support channel. Include your account information, bet or transaction reference where available, the date and time, the product involved and a clear explanation of the concern. Do not send passwords or full payment credentials.

Complaints are reviewed using the available account, system and settlement records. Additional information may be requested so that the matter can be assessed accurately. Players should allow reasonable time for a response, particularly where a third party, official result or technical investigation is involved.

If a dispute cannot be resolved through the ordinary review process, any further options will depend on the applicable terms, the relevant service and Australian law. Nothing in these rules removes rights or protections that cannot lawfully be excluded. Records held by the betting system may be used to determine whether a bet was submitted, accepted, amended, settled or affected by an error.

These Betting Rules may be updated from time to time to reflect product changes, operational requirements, legal developments or responsible gambling standards. The current version should be checked before placing a bet. Continuing to use the service after an update may indicate acceptance of the revised rules, subject to any notice or consent requirement that applies.