Responsible Gaming

Gambling harm can develop gradually and may affect more than a player’s finances. It can influence mental health, physical wellbeing, family relationships, friendships, employment and study. Anyone can experience gambling harm, regardless of age, income, occupation or previous gambling experience. Recognising concerns early makes it easier to take action.

Possible warning signs

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Feeling restless, irritable or uncomfortable when trying to reduce or stop.
• Increasing the amount of money used to achieve the same excitement.
• Trying to win back money that has been lost.
• Hiding gambling activity, deposits, losses or debts from other people.
• Borrowing money or using savings, credit or household funds to gamble.
• Missing work, study, family commitments or social activities because of gambling.
• Feeling anxious, depressed, guilty or distressed after gambling.
• Continuing to gamble despite problems with finances, relationships or wellbeing.

One warning sign may be enough to take a break and review your gambling. Several signs may indicate that additional support would be useful. You do not need to wait for a crisis before asking for help. Speaking with a qualified gambling counsellor, a health professional or a trusted person can be a constructive first step.

If gambling is causing immediate distress or you feel unsafe, stop gambling and seek urgent assistance through appropriate emergency or crisis services in Australia. If you are worried about another person, approach the conversation calmly, focus on what you have noticed and encourage them to access professional support. Avoid offering money to cover gambling losses, as this may unintentionally allow harmful patterns to continue.

Australian players can seek confidential assistance from gambling support services, health professionals, financial counsellors and community organisations. Official Australian health and government resources may provide information about counselling, self-exclusion, financial support and help for affected family members. Choose a service that suits your circumstances and ask about the support available in your state or territory.

Support is available not only for people who gamble, but also for partners, relatives, friends and others affected by someone’s gambling. You can ask for help with setting boundaries, managing finances, starting a conversation or finding appropriate counselling. Seeking support is a responsible decision and does not require you to manage the issue alone.

Young people and vulnerable persons

Gambling services are intended for adults who meet all applicable eligibility requirements. Do not allow anyone under the required legal age to access your account or use gambling services. Keep account credentials, devices and payment methods secure, and use available device or network controls if necessary. If you believe a minor or another unauthorised person has accessed an account, stop activity and notify the website’s support team through the available contact process.

Dragonia Casino may apply account checks, restrictions or other measures where required by applicable law, platform rules or responsible gambling procedures. Players are responsible for providing accurate information, maintaining account security and following any restriction that has been applied. Responsible gambling information is general in nature and is not a substitute for medical, legal or financial advice.

If gambling no longer feels enjoyable or you are unable to stay within your limits, stop playing now. Review the responsible gambling tools available on the website, request a break or self-exclusion, and seek independent support. Taking action early can protect your finances, relationships and wellbeing.