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Dragonia Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Dragonia Casino services. Please read them carefully before creating an account, depositing funds or playing any casino game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for specific games, promotions or services.
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1. General terms and acceptance
These Terms & Conditions apply to your use of the Dragonia Casino website, account features, games, promotions and related services. They should be read together with any privacy notice, responsible gambling information, promotional terms, game rules and other notices published on the website. If there is a conflict between these terms and specific promotional or game rules, the specific rules may apply to that promotion or game.
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By accessing the website or using any service, you agree to be bound by these terms. If you do not accept them, you must stop using the website and should not create an account or deposit funds. Dragonia Casino may update these terms from time to time where permitted by applicable law. Updated terms will be made available on the website, and continued use after an update may constitute acceptance of the revised wording.
You are responsible for checking the current version of these terms before using the service. Some features may be unavailable in particular locations or to particular users. Dragonia Casino may restrict, suspend or discontinue access to any part of the website where this is necessary for legal, regulatory, security, technical or operational reasons.
Eligibility and lawful use
You must meet all applicable age, identity, location and other legal requirements before using Dragonia Casino. You must not use the website if online gambling is unlawful where you are located. You are responsible for understanding and complying with the laws that apply to you. Dragonia Casino may request information or documents to verify eligibility, identity, source of funds or other account details.
- You must provide accurate, current and complete information when registering or using your account.
- You must not create or use an account on behalf of another person.
- You must not allow another person to access or use your account.
- You must use the website only for personal and lawful entertainment purposes.
- You must not use the service to conduct fraud, money laundering, abuse, harassment or any other unlawful activity.
2. Accounts, security and verification
Where an account is required, you are responsible for keeping your login details confidential and for all activity carried out through your account. You should choose a strong password, avoid sharing it and notify Dragonia Casino promptly if you believe that your account has been accessed without permission. You may be responsible for activity resulting from your failure to protect your account details, except where applicable law provides otherwise.
Only one personal account may be permitted unless Dragonia Casino expressly allows otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed. If more than one account has been created, Dragonia Casino may take appropriate action, including restricting account access, cancelling transactions or reviewing any associated promotional benefits, subject to applicable law.
Dragonia Casino may carry out checks before or after an account is opened. These checks may include confirming your identity, age, address, payment method, location and source of funds. You must provide requested information within the relevant timeframe and ensure that documents are genuine, readable and current. Failure to complete verification may result in restrictions on deposits, gameplay, withdrawals or account access.
You must not use another person’s payment method or permit another person to fund your account unless this is expressly permitted and appropriately verified. Dragonia Casino may delay or refuse a transaction where payment ownership cannot be confirmed, information appears inconsistent, or a transaction creates a legal, security or compliance concern.
Account suspension and closure
Dragonia Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, information is inaccurate, verification cannot be completed, activity presents a risk, or access must be limited for legal or regulatory reasons. An account may also be closed at the player’s request. Any review will be handled in accordance with applicable law and relevant internal procedures.
3. Deposits, wagering and withdrawals
You may deposit funds using payment options made available on the website. You must ensure that the payment method is valid, authorised for your use and supported by the relevant provider. Deposits should be made only for the purpose of using the available services. Dragonia Casino may apply transaction checks and may decline, reverse or hold a deposit where there is a technical, security, legal or verification issue.
You should only deposit money that you can afford to lose. Before depositing, consider your budget and any available account controls. Deposits are not a guarantee of winnings, and gambling outcomes are uncertain. You must not attempt to recover losses by depositing more than you can reasonably afford.
Games are subject to their displayed rules, which may explain how stakes are accepted, how outcomes are determined and how winnings are calculated. You are responsible for reviewing the applicable game rules before playing. A game may be interrupted or cancelled because of a technical fault, communication failure, software issue or other event outside reasonable control. In such circumstances, the relevant transaction or result may be reviewed and corrected in accordance with applicable rules and law.
Withdrawal requests may be subject to account verification, payment checks, transaction review and any applicable game or promotional conditions. Dragonia Casino may return funds to the original payment method where appropriate or use another available method. Processing times can vary depending on verification, payment providers, weekends, public holidays and other operational factors. You should review the withdrawal instructions shown in your account before submitting a request.
- You must not use the service to transfer funds between players or to disguise the origin of money.
- You may be required to complete any outstanding verification before funds can be withdrawn.
- Payment reversals, chargebacks or disputed transactions may lead to account review or restriction.
- Any applicable fees, currency conversions or payment-provider conditions should be checked before confirming a transaction.
- Where an obvious error affects a balance, stake, payout or game result, Dragonia Casino may correct the error and take reasonable steps to restore the affected position.
4. Promotions, responsible gambling and website use
Promotions and bonuses
Promotions, bonuses, tournaments and other offers may be subject to separate terms. These terms may include eligibility requirements, participation rules, expiry conditions, wagering requirements, maximum values, game restrictions and withdrawal conditions. You should read the full offer terms before opting in or using a promotional benefit. If promotional activity appears abusive, misleading or contrary to the relevant rules, Dragonia Casino may review or remove the benefit where permitted by law.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget and time limit before you play, keep gambling separate from essential household spending, and avoid playing when distressed, tired or under the influence of alcohol or other substances. Never chase losses, borrow money to gamble or hide gambling activity from people close to you.
Account controls and support options may be available to help you manage your play. These can include deposit limits, time reminders, cooling-off periods, activity information or self-exclusion. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling help service. If you request self-exclusion or account closure for responsible gambling reasons, do not create another account or attempt to bypass the restriction.
Website use and liability
You must not interfere with the operation or security of the website. This includes introducing harmful code, using automated tools without permission, attempting to gain unauthorised access, exploiting errors, manipulating game outcomes or using software designed to obtain an unfair advantage. You must also respect intellectual property rights and must not copy, reproduce or commercially exploit website content without permission.
The website and its content are provided subject to availability. Dragonia Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device or network. To the extent permitted by law, Dragonia Casino is not responsible for loss caused by events outside reasonable control, including telecommunications failure, device problems, malware, third-party services or unauthorised access resulting from a user’s failure to maintain account security.
Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted.
Questions and complaints
If you have a question, concern or complaint about your account, a transaction, a game or these terms, use the support and complaints process made available on the Dragonia Casino website. Provide clear information about the issue and any relevant account or transaction details, while avoiding the submission of unnecessary sensitive information. Complaints may be reviewed under the applicable internal process and relevant legal requirements.
