Privacy Policy

Information we may collect

The information handled by an online casino can depend on how you use the website and the services available to you. Dragonia Casino may collect information that you provide directly, information created through your account activity, and technical information collected when you visit or use the website. We only seek to collect information that is reasonably relevant to operating the service, meeting our obligations and supporting players.

Quick links

Information we may collect How and why information is used Sharing, security and retention Your privacy rights and requests

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account credentials and account preferences. We may also request information needed to confirm your identity, age, eligibility or place of residence. This can include verification documents or other information reasonably required for account checks.

Payments and transactions

We may keep records relating to deposits, withdrawals, wagers, bonuses or other account transactions. Payment information may be processed through payment service providers. Depending on the payment method, we may receive limited payment details, transaction references, confirmation information and records needed to reconcile activity. We do not use payment information for purposes unrelated to providing, securing or administering the service unless permitted or required.

Technical, device and usage information

When you use the website, technical information may be recorded, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and interactions with website features. We may also receive information about how the website performs and how users navigate it. This information helps us maintain security, improve functionality and investigate technical problems.

Cookies and similar technologies

Dragonia Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage and help protect against suspicious activity. Some cookies may be placed by service providers that support website operations, analytics or security. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

How and why information is used

Personal information may be used for the following general purposes. The particular information used will depend on the service you request, your activity and the obligations that apply to the website.

To create, maintain and administer your player account.
To provide casino services, process account activity and display relevant account information.
To process deposits, withdrawals and other payment-related transactions.
To verify identity, age and account information.
To carry out security, anti-fraud, anti-money laundering and responsible gaming checks.
To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
To communicate with you about your account, transactions, service notices, security matters and support requests.
To respond to questions, complaints and technical issues.
To understand website use, test improvements and maintain reliable website performance.
To send marketing communications where this is allowed and where you have provided the required choice or consent.
To meet legal, regulatory, accounting, reporting and record-keeping obligations.
To establish, exercise or defend legal rights and to protect the rights, property and safety of players, service providers and the website.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details may be considered together with transaction records, verification information and technical activity when checking account security or investigating unusual behaviour. We do not treat every user or every type of data in the same way, and access to information is intended to be limited to people or service providers who need it for an authorised purpose.

Marketing communications

If you receive promotional messages, you can generally use the unsubscribe option in the message or contact us to withdraw your consent to marketing. Service and account communications may still be sent when they are necessary to operate your account, process a request, protect security or provide important information about the website. Opting out of marketing does not normally remove your account or transaction records.

Sharing, security and retention

Information may be shared where this is necessary to provide the website and its services, meet legal obligations, protect users or manage business operations. This can include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud-prevention providers, professional advisers and other contractors supporting the website. Service providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to investigate suspected fraud or misconduct, or to protect the safety, rights and property of Dragonia Casino, players or other people. If the business or its assets are reorganised, transferred or reviewed, information may be handled as part of that process, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online service can guarantee absolute security, so players should use a strong password, keep account credentials private and contact support promptly if they suspect unauthorised activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use, subject to applicable obligations and legitimate record-keeping needs.

Information may be stored or processed by service providers in locations outside Australia where this is necessary for website operations. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing.

Your privacy rights and requests

Depending on your circumstances and the rules that apply, you may have rights in relation to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required or may lawfully be removed, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@dragoniacasino.wtf. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, outdated or incomplete so it can be reviewed and corrected where appropriate.
Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
Marketing withdrawal: withdraw your consent to promotional communications by contacting support@dragoniacasino.wtf or using an available unsubscribe option.

These rights are not always absolute. A request may be limited, refused or delayed where information must be kept for legal, security, fraud-prevention, dispute-resolution or account administration purposes. Closing an account does not automatically erase every record, because some information may need to be retained for a period required by law or for other legitimate purposes.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on the website. Where appropriate, we may provide additional notice about significant changes. You should review this page periodically so you remain informed about how information is handled.

If you have a privacy concern, contact support@dragoniacasino.wtf. We will review your request and respond in accordance with applicable requirements and the nature of the information involved.

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